RETURNS AND REFUNDS
Curated Home Decor accepts returns within 30 days of original purchase. After 30 days, refunds and exchanges are no longer offered. To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.
Given the nature of our small business, the following merchandise is not eligible for returns or refunds:
- Holiday/seasonal items
- Vintage & antique items
- Sale/clearance items
- Items damaged or missing parts not due to our error
To return an item that was bought in-store, bring your receipt or other proof of purchase (email confirmation, card used to purchase item, etc.) with your item and your purchase will be refunded in full. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Buyers are responsible for return shipping costs. Please contact us within three days of delivery if you wish to return an item. Within seven days of delivery, returns should be placed in their original packaging with a copy of your invoice or packing slip and mailed to:
Curated Home Decor
ATTN: Returns & Refunds
N112W15800 Mequon Rd
Germantown, WI 53022
Once we have received your return, we will inspect it and send you an email to notify that your returned item has been received. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
If your item arrives damaged (chipped or cracked, water damaged, etc), notify us immediately by emailing info@curatedhomedecor, including your name, email and phone number, and attaching a photo of the damaged item. Take your photos as soon as you open the package and identify the damage, then repack the item as similarly to its original packaging as possible. Please do not ship the item back to us unless you have received express instructions to do so; we will advise you on filing a claim with the shipping service to receive a refund. If you ship your item without express confirmation or do not report the damage within 24 hours of its anticipated delivery date and time, you may not be eligible for a full refund.
If your order has not been delivered 24 hours after the anticipated delivery date and time, you can file a claim with UPS or USPS. Be sure you have checked with anyone else who may have retrieved the package as well as all exterior doors and other locations where the package could be placed (including the porch, back patio, garage and any area out of potential weather hazards). Payments will be refunded once the claim has been reviewed, approved and finalized by the delivery service; estimated refund wait is 2-4 weeks or more. Claim payments will be sent to the address on file with the delivery service for the specified payee.
We do not accept order cancellations once an order has been placed, but feel free to contact us if you have any issues with your order and we will do our best to accommodate you.
LATE OR MISSING REFUND
If you have been approved for a refund and have not yet received it, try these steps in order:
- Check your account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank and find out if there will be additional processing time.
- If none of these steps yield results, contact us and we will investigate the issue further.