General Return Policy
- **Continental U.S. Returns:** You may return items within 30 days of the original purchase. To be eligible, items must be unused, in their original packaging, and in the same condition as when received.
- **Non-Continental U.S. Sales:** All sales outside the Continental U.S. are final.
- **After 30 Days:** Refunds and exchanges are no longer offered.
- **Ineligible Items:**
- Holiday/seasonal items
- Vintage & antique items
- Sale, clearance, or discounted items
- Items damaged or missing parts not due to our error
- Showroom model sales merchandise (sold as-is; final sale)
- Furniture purchased at the showroom (sold as-is; final sale)
**In-Store Returns:**
- Bring your receipt or proof of purchase to return an item bought in-store.
- If the item is returned in less-than-original condition, the buyer is responsible for any loss in value.
- Vintage items and lighting are final sale and cannot be returned.
**Shipping Returns:**
- **Return Shipping Costs:** Buyers are responsible for return shipping costs.
- **Return Procedure:** Contact us within three days of delivery to initiate a return. Return items within seven days of delivery in their original packaging with a copy of your invoice or packing slip to:
```
Curated Home Decor
ATTN: Returns & Refunds
193 Green Bay Road
Thiensville, WI 53092
```
- **Refund Process:** Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
**Damaged Items:**
- **Report Damage:** If your item arrives damaged, email us at info@curatedhomedecor.com with your name, email, phone number, and photos of the damage. Repack the item as best as possible but do not return it until you receive instructions from us.
- **Eligibility for Refund:** Notify us within 24 hours of the anticipated delivery date. Failure to do so may affect your eligibility for a full refund.
**Lost Orders:**
- **Claim Process:** If your order has not been delivered 24 hours after the anticipated delivery date, file a claim with UPS or USPS. Check all possible locations where the package might be placed.
- **Refund Timing:** Refunds will be processed after the claim is reviewed and approved by the delivery service, which may take 2-4 weeks or more.
**Order Cancellations:**
- **Cancellation Policy:** We do not accept cancellations once an order is placed. Contact us if you have issues with your order, and we will try to assist you.
**Late or Missing Refunds:**
- **Check Status:** If you haven’t received your approved refund, first check your account, then contact your credit card company or bank for processing times. If needed, contact us to investigate further.
**Lighting Return Policy:**
- **Return Authorization:** To return lighting items, complete the return authorization form. All returns must be authorized and meet the requirements below. Unauthorized returns may not be eligible for a refund.
- **Return Requirements:**
- Must be received within 30 days from the delivery date
- Packed in original cartons with all parts and packing materials
- **Ineligible Items:**
- Installed or modified items
- Customized or made-to-order items
- Shades, bulbs, or accessories purchased individually
- Final sale, last call, open box items
- Items not in original packaging
- **Restocking Fees:** A 15% restocking fee plus return shipping applies to all returns. You will receive an email confirming your refund amount once the merchandise is received at our warehouse.
