Terms of service

RETURN & EXCHANGE POLICY At Curated Home Decor, all eligible returns are issued as store credit only, unless an item arrives damaged or incorrect. RETURNS FOR STORE CREDIT • Requests must be made within 14 days of delivery or in-store purchase. • Items must be unused, in original condition, with original packaging and proof of purchase. • A prepaid return label is provided; return shipping is deducted from your credit unless the item was damaged or incorrect. • Unauthorized returns will be refused. NON-RETURNABLE ITEMS We do not accept returns on: • Final sale, seasonal, holiday, vintage, or one-of-a-kind items • Small prints, lighting, and any discounted or sale items • Custom furniture, personalized items, and "as-is" pieces DAMAGED OR INCORRECT ORDERS • Contact us within 72 hours of delivery at customerservice@curatedhomedecor.com • Include your order number, a description, and clear photos • For freight deliveries, note any visible damage on the delivery receipt before signing • We respond to all inquiries within 1–2 business days • Approved claims are resolved with a replacement or store credit PROCESSING Store credit is issued within 5–7 business days after return approval. CANCELLATIONS Orders canceled after processing has begun are subject to a 15% restocking fee. LOST OR MISSING PACKAGES If your order is marked delivered but has not arrived, please check with neighbors and alternate delivery locations, then file a claim with the carrier. Once approved, we will issue store credit or arrange a replacement. With gratitude, Curated Home Decor customerservice@curatedhomedecor.com