Our promise of a considered experience, from shoppe to home.
At Curated Home Decor, all eligible returns are issued as store credit, which may be used toward an exchange or any future purchase. We do not offer cash refunds or refunds to the original payment method on returns. Store credit does not expire. Items that arrive damaged or incorrect are covered separately under our Damaged or Incorrect Items policy below.
How to Start a Return
Returns must be requested within 14 days of delivery or in-store purchase. The fastest way is online:
- Log in to your account at curatedhomedecor.com/account, or open your order in the Shop app
- Open the order you’d like to return
- Select “Request return” and choose the item and reason
- Email clear photos of the item and its original packaging to customerservice@curatedhomedecor.com with your order number
Photos are required for every return request — we can’t approve a return without them. We respond within 1–2 business days. Please do not ship anything back until your return has been approved.
For in-store purchases, or if you need help, email customerservice@curatedhomedecor.com with your order number, the reason for your return, and photos of the item.
Approved Returns
Items must be unused, in original condition, and include their original packaging and proof of purchase.
Once approved, we’ll email you a prepaid return label. A $8.95 return shipping fee is deducted from your store credit unless the item arrived damaged or incorrect; for oversized or heavy items, the actual cost of return shipping is deducted instead. Original shipping charges are non-refundable.
Local customers may bring an approved return to our Mequon showroom during open hours, with no return shipping fee.
Approved returns must be received at our warehouse within 14 days of the date the return label is issued. Labels not used within that window are voided and the return authorization expires.
Store credit is issued within 5–7 business days of receiving and inspecting your return, for the amount paid for the item after any discounts. Returns that arrive used, damaged, or without original packaging are not eligible for store credit. Unauthorized or unapproved returns will be refused.
Final Sale — Not Eligible for Return
- Vintage and one-of-a-kind pieces
- Sale and marked-down items
- Seasonal and holiday items, including Christmas, Hanukkah, Halloween, and fall and harvest décor, holiday cards, wrap, and ribbon
- Lighting (rechargeable lamps may be returned; Visual Comfort pieces are always final sale)
- Furniture, including custom pieces, and any item delivered by freight
- Personalized items
- Gift cards
- Pieces sold “as is”
Items purchased at full price with a promotional code are eligible for return.
Final-sale items that arrive damaged or incorrect are still covered under our Damaged or Incorrect Items policy.
Damaged or Incorrect Items
Please inspect your order upon arrival. For freight deliveries, note any visible damage on the delivery receipt before signing.
Email customerservice@curatedhomedecor.com within 72 hours of delivery with your order number, a description of the issue, and clear photos of the damage, the item, and the shipping box and packing materials. Claims can’t be processed without photos. Please keep all original packaging until your claim is resolved. Approved claims are resolved with a replacement or a refund to your original payment method.
Marketplace Orders
Purchases made through Amazon, Etsy, or Faire are subject to that marketplace’s return policy. Please start your return through the platform where you placed your order.
Cancellations
You can cancel an unfulfilled order yourself within 24 hours of placing it, from your account or the Shop app. After that, email us with your order number — orders cancelled after processing has begun are subject to a 15% restocking fee.
Lost or Missing Packages
If your order is marked delivered but hasn’t arrived, please check with neighbors and alternate delivery locations, then file a claim with the carrier. Once approved, we’ll arrange a replacement or issue store credit.