Our promise of a considered experience, from shoppe to home.
At Curated Home Decor, all eligible returns are issued as store credit, which may be used toward an exchange or any future purchase. We do not offer cash refunds.
How to Start a Claim
Email customerservice@curatedhomedecor.com within 14 days of delivery or in-store purchase with your order number and reason for return. We respond within 1–2 business days. Please do not ship anything back until your claim has been approved.
Approved Returns
Items must be unused, in original condition, and include their original packaging and proof of purchase.
Once approved, we’ll email you a prepaid return label. Return shipping will be deducted from your store credit unless the item arrived damaged or incorrect.
Store credit is issued within 5–7 business days of receiving your return. Unauthorized or unapproved returns will be refused.
Final Sale — Not Eligible for Return
- Vintage and one-of-a-kind pieces
- Sale and discounted items
- Seasonal and holiday items
- Lighting
- Small prints
- Custom furniture
- Personalized items
- Pieces sold “as is”
Final-sale items that arrive damaged or incorrect are still covered under our Damaged or Incorrect Items policy.
Damaged or Incorrect Items
Please inspect your order upon arrival. For freight deliveries, note any visible damage on the delivery receipt before signing.
Email customerservice@curatedhomedecor.com within 72 hours of delivery with your order number, a description of the issue, and photographs. Approved claims are resolved with a replacement or store credit.
Cancellations
Orders cancelled after processing has begun are subject to a 15% restocking fee.
Lost or Missing Packages
If your order is marked delivered but hasn’t arrived, please check with neighbors and alternate delivery locations, then file a claim with the carrier. Once approved, we’ll arrange a replacement or issue store credit.
